Help Center
Guides, tutorials, and support for readers and librarians
Getting Started
New to the library? Learn the basics of navigation, authentication, and finding your first resource.
- Creating your profile
- Off-campus access guide
- Understanding licenses
- Reading your first book
Searching & Discovery
Advanced query syntax, faceted filtering, saved searches, and discovery integrations.
- Boolean search operators
- Filtering by discipline
- Using the A–Z index
- Exporting citations
Reading & Annotation
Get the most from the reader: highlights, notes, bookmarks, and text-to-speech.
- Highlighting passages
- Adding private notes
- Bookmark management
- Offline reading mode
Your Account
Manage identity, preferences, and data. Privacy, export, and deletion controls.
- Profile settings
- Data export
- Deleting your account
- Notification preferences
For Librarians
Admin dashboard, COUNTER reports, license management, MARC and KBART feeds.
- Running COUNTER reports
- Managing seats
- Turnaway analysis
- KBART & MARC exports
Troubleshooting
Common issues with login, access, rendering, or platform errors.
- Can’t log in?
- Chapter won’t load
- Browser compatibility
- Contacting support
Can’t find what you need?
Our support team responds within one business day. Librarians have priority queue access.